Please read these Terms & Conditions carefully before registering an account or placing any wager on the ug388 platform. By accessing or using any part of ug388, you agree to be bound by all provisions set out below.
A high-level summary of the six areas these Terms & Conditions govern. Full legal text follows in the clauses below.
You must be 21 years of age or older and a resident of a jurisdiction where accessing ug388 is not explicitly prohibited. One account per person.
IDR transactions via BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay. Minimum deposit Rp 50.000. Withdrawals processed within 15 minutes to 2 hours for verified accounts.
All bonuses are subject to wagering requirements. Bonus funds cannot be withdrawn until applicable rollover conditions are fully satisfied as specified in the relevant offer terms.
ug388 enforces strict 21+ access controls, offers deposit limits, self-exclusion tools, and session time-out features. Problem gambling resources are always available.
Fraudulent activity, multi-accounting, bonus abuse, collusion, and use of automated betting systems are strictly prohibited and will result in immediate account closure.
These Terms are governed by the laws of the jurisdiction in which ug388 holds its international gaming licence. Disputes are subject to binding arbitration in the relevant offshore jurisdiction.
In these Terms & Conditions, the following terms carry the meanings assigned to them below unless the context requires otherwise.
| Term | Meaning |
|---|---|
| "Platform" | The ug388 website accessible at https://ug388.cam, including all sub-pages, services, games, and features provided thereon. |
| "Company" / "We" / "Us" | The internationally licensed gaming entity that owns and operates the ug388 Platform, incorporated in an offshore gaming jurisdiction. |
| "Member" / "You" | Any natural person who has completed the registration process and holds an active account on the Platform. |
| "Account" | The individual member account created upon successful registration, associated with a unique email address and Indonesian mobile number. |
| "Balance" | The total funds held in a Member's Account, denominated in Indonesian Rupiah (IDR), comprising real-money deposits and any credited bonus funds held in separate sub-wallets. |
| "Bonus Funds" | Any promotional credits, free-bet credits, cashback awards, or bonus amounts credited to a Member's Account that are subject to wagering requirements before withdrawal. |
| "KYC" | Know Your Customer — the identity verification process by which Members submit official identification documents for review by the Company's compliance team. |
| "WIB" | Western Indonesia Time (UTC+7), the default time zone used for all Platform operations, customer support hours, and draw-result schedules. |
2.1 To register and maintain an Account on the Platform, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the Platform:
2.2 The Company reserves the right to verify eligibility at any time and to suspend or close any Account where eligibility conditions are not met or can no longer be confirmed.
3.1 Each Member is permitted to hold one (1) Account only. The creation of multiple Accounts by the same individual — whether under the same or different names, email addresses, or device identities — constitutes a material breach of these Terms and will result in the permanent closure of all associated Accounts and forfeiture of all Balances.
3.2 Registration requires a valid email address, a password meeting the Platform's minimum security criteria, and a valid Indonesian mobile number for two-factor authentication purposes.
3.3 You are solely responsible for maintaining the confidentiality of your login credentials. ug388 will never ask for your password via live chat, email, or any other communication channel. You must notify the Platform immediately at [email protected] if you suspect unauthorised access to your Account.
3.4 The Company may refuse any registration application or close any Account at its sole discretion, without obligation to provide a reason, provided that any real-money Balance at the time of closure is returned to the Member via the original deposit method after applicable verification checks are completed.
4.1 ug388 is required under its international licensing obligations to verify the identity of all Members before processing withdrawal requests above threshold limits, and to conduct ongoing due diligence in accordance with applicable anti-money laundering (AML) standards.
4.2 Standard KYC documentation requirements include:
4.3 The Company's compliance team will review KYC submissions within one (1) to twenty-four (24) business hours (WIB). Members will be notified of the outcome by email and in-platform notification.
4.4 Until KYC verification is completed, the Platform may impose withdrawal restrictions and limit certain Account features. Deposits and gameplay are generally permitted during the verification period subject to risk-management thresholds.
4.5 The Company reserves the right to request enhanced due diligence documentation (source of funds declarations, additional identification) for high-value transactions or Accounts exhibiting unusual activity patterns.
5.1 All deposits on the Platform are processed in Indonesian Rupiah (IDR). No currency conversion fees are applied by the Platform. The minimum deposit amount is Rp 50.000. There is no maximum deposit limit for standard Members; enhanced limits apply to verified VIP Accounts.
5.2 Accepted deposit methods include:
5.3 Bank transfer deposits submitted during WIB banking hours (08:00–22:00 WIB) typically credit to the Member's Account within five (5) minutes. Transfers submitted outside these hours are subject to the processing schedules of the relevant Indonesian bank.
5.4 Deposits must originate from payment accounts that are held in the Member's own name. Third-party deposits are strictly prohibited and will result in the suspension of the Account and return of the deposit. This measure is applied to prevent money laundering and fraud.
5.5 The Company reserves the right to request documentary evidence that a deposit originated from the Member's own account in cases where this cannot be automatically confirmed.
6.1 Withdrawals may only be processed to a bank account or e-wallet held in the Member's own name and matching the identity on the KYC-verified Account. The minimum withdrawal amount is Rp 100.000.
6.2 Withdrawal requests submitted by fully KYC-verified Members are processed within fifteen (15) minutes to two (2) hours during WIB business hours. Requests submitted outside business hours may take up to twenty-four (24) hours.
6.3 Withdrawals will not be processed where:
6.4 The Company may, at its discretion, split large withdrawal requests into multiple tranches processed over consecutive business days to manage liquidity. Members will be notified if this applies to their request.
6.5 Withdrawal requests may be cancelled by the Member before processing begins via the Account management dashboard. Once a withdrawal has been submitted to the payment processor, it cannot be reversed.
7.1 ug388 offers various promotional incentives including welcome bonuses, reload bonuses, cashback awards, free-bet credits, and accumulator boosts. Each promotion is governed by its own specific terms, which are published on the relevant promotion page and incorporated by reference into these Terms.
7.2 Unless stated otherwise in a specific promotion's terms, the following general bonus conditions apply to all ug388 promotions:
7.3 The Company reserves the right to withdraw, modify, or cancel any promotion at any time with reasonable notice, provided that Bonus Funds already credited to Member Accounts will remain valid for a reasonable rundown period.
7.4 Bonus abuse — including but not limited to exploiting technical errors, placing opposing bets to reduce risk artificially, creating multiple Accounts to claim the same promotion, or coordinating with other Members to fulfil wagering requirements at artificially low risk — will result in the forfeiture of all Bonus Funds and may lead to permanent Account closure.
8.1 General: All bets and wagers placed on the Platform are subject to these Terms and any sport- or game-specific rules published by the Platform. In the event of a conflict, sport-specific or game-specific rules take precedence over general betting rules for that market.
8.2 Football Betting: Football markets — including 1X2, Asian Handicap, Over/Under, Both Teams to Score, and mix parlay (accumulator) — are offered on BRI Liga 1, EPL, La Liga, Bundesliga, Serie A, UEFA Champions League, Piala AFF, and FIFA World Cup qualifying matches. Voor bola (Asian Handicap) markets follow standard Asian Handicap rules as published by the Asian Handicap Bookmakers' Association.
8.3 Live In-Play Betting: In-play odds are updated in real time. Bets accepted after a material match event (goal, red card) but before the Platform's live odds system has processed that event may be voided at the Company's discretion. The Company accepts no liability for delays in live data feeds caused by third-party data providers.
8.4 Slot Games: All slot titles hosted on the Platform use independently certified random number generators (RNG). Return-to-player (RTP) percentages displayed on game information panels represent long-term statistical averages across millions of spins and do not guarantee individual session outcomes. Slot gacor (colloquial Indonesian term for a slot in a perceived active paying phase) is an informal designation and does not indicate any modification to a game's certified RNG.
8.5 Togel (Numbers Games): Togel (Indonesia's traditional numbers lottery) results are drawn from internationally recognised independent pools. Draw schedules, result publication times, and prize tables are published on the relevant game pages. All results are final once published.
8.6 Minimum and Maximum Stakes: Minimum and maximum stake limits vary by game type and market and are displayed at the point of bet placement. The Company reserves the right to adjust stake limits for individual Accounts or markets at any time.
8.7 Voided Bets: A bet may be voided if it was placed on an incorrect price caused by a manifest error, on a suspended market, on a match that did not take place within 36 hours of the scheduled kick-off, or in circumstances where the Company determines the bet was placed with knowledge of an event outcome (match-fixing).
9.1 The following conduct is strictly prohibited on the Platform and constitutes a material breach of these Terms:
9.2 Where the Company determines, in its reasonable judgment, that any of the above has occurred, it reserves the right to immediately suspend the Account, withhold or forfeit any Balances pending investigation, and permanently close the Account. The Company may also report suspected criminal activity to relevant law enforcement authorities.
10.1 Member-Initiated Closure: Members may request the closure of their Account at any time by contacting the support team via live chat or email. Any real-money Balance will be returned to the Member's verified withdrawal method following completion of applicable KYC and AML checks, typically within five (5) WIB business days.
10.2 Self-Exclusion: Members who feel their gambling is becoming problematic may request a self-exclusion period of thirty (30) days, ninety (90) days, twelve (12) months, or permanent exclusion. Self-exclusion requests are processed within twenty-four (24) hours. A self-excluded Account cannot be reopened during the self-exclusion period under any circumstances. See our Responsible Gaming page for full details.
10.3 Company-Initiated Suspension: The Company may suspend an Account pending investigation where there is reasonable suspicion of breach of these Terms, fraud, or money laundering activity. The Company will notify the Member of the suspension and its general reason unless doing so would prejudice an ongoing investigation or legal proceedings.
10.4 Dormant Accounts: An Account that has not recorded any login, deposit, or wagering activity for a continuous period of twelve (12) months is classified as dormant. The Company may apply a monthly administrative fee of Rp 50.000 to dormant Accounts to cover maintenance costs, deducted from any remaining Balance. Once the Balance reaches zero, the dormant Account may be archived. Members wishing to reactivate a dormant Account should contact support.
11.1 The Platform is provided on an "as is" and "as available" basis. While ug388 takes all reasonable steps to ensure continuous platform availability and accuracy of odds and game data, the Company does not warrant that the Platform will be uninterrupted, error-free, or free from security vulnerabilities at all times.
11.2 To the maximum extent permitted by applicable law, the Company's total aggregate liability to any Member arising out of or in connection with these Terms — whether in contract, tort, statute, or otherwise — shall not exceed the amount of real-money funds deposited by that Member in the twelve (12) months preceding the event giving rise to the liability claim.
11.3 The Company shall not be liable for any indirect, incidental, special, consequential, or punitive loss — including loss of profits, loss of data, loss of goodwill, or loss of wagering opportunities — arising from the use or inability to use the Platform, even if the Company has been advised of the possibility of such losses.
11.4 The Company is not liable for losses arising from:
11.5 Nothing in these Terms excludes liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation by the Company.
12.1 ug388 is committed to the principles of responsible gaming. The Platform is intended as a form of entertainment for adults. Gambling involves financial risk and should never be viewed as a means to generate income or to recover financial losses.
12.2 The Platform offers the following responsible gaming tools, accessible directly from the Member Account dashboard:
12.3 You must be 21 or older to use this Platform. If you are concerned that you or someone you know may have a gambling problem, please visit our Responsible Gaming page for support resources and guidance.
13.1 The collection, processing, storage, and use of personal data provided by Members is governed by the ug388 Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference.
13.2 By registering an Account and accepting these Terms, you acknowledge and consent to the processing of your personal data in accordance with the Privacy Policy, including the transfer of data to third-party service providers engaged by the Company for KYC verification, payment processing, fraud prevention, and customer support purposes.
13.3 The Company implements technical and organisational security measures — including 256-bit SSL encryption, access controls, and regular security audits — to protect personal data against unauthorised access, disclosure, alteration, or destruction.
14.1 The Company reserves the right to amend, update, or replace these Terms at any time. Material changes will be notified to Members by email to the registered address and/or by a prominent notice on the Platform homepage at least seven (7) days before the changes take effect, except where immediate changes are required to comply with applicable law or regulatory requirements, in which case changes may take effect immediately.
14.2 Your continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may request Account closure as set out in Clause 10.1.
15.1 These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of the jurisdiction in which ug388 holds its international gaming licence (the "Governing Jurisdiction").
15.2 Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be referred to the Company's internal dispute resolution process. Members should submit a written complaint to [email protected], clearly describing the nature of the dispute. The Company will respond within five (5) WIB business days.
15.3 If a dispute cannot be resolved through the internal process, it shall be referred to binding arbitration under the rules of the relevant arbitration body in the Governing Jurisdiction. The arbitration shall be conducted in English. Each party shall bear its own legal costs unless the arbitration award specifies otherwise.
15.4 Nothing in this Clause prevents either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, or wish to exercise any rights described herein, please contact the ug388 support team through the following channel:
When contacting support regarding a specific dispute or complaint, please include your registered email address, Account username, and a clear description of the issue. The support team typically responds to email queries within twenty-four (24) WIB business hours.
Browse our FAQ for quick answers to common questions, review our Privacy Policy, or reach out to the ug388 support team via live chat at any time.